Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sheclothingeg@gmail.com 

If your return is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sheclothingeg@gmail.com

Refund policy
We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, the refund will be processed automatically through your chosen online payment method, such as a bank account, Instapay, or any e-wallet, within 14 working days. Please note that it may take some time for your bank or payment provider to process and post the refund.

For all other enquiries, please contact us on: sheclothingeg@gmail.com

Exchanges
For the fastest exchange, return your item first — once it's approved, we'll send out the replacement right away.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.